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 Post subject: Unknown Fault
PostPosted: Fri Aug 09, 2013 9:22 am 
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Joined: Fri Jun 25, 2004 8:06 pm
Posts: 14323
Location: Far outer West of Snake Valley in Vic.
Exchange/Suburb: Snake Valley
State: Vic
From: Network Status

Quote:
Network Status

This page lists the current network outages affecting Eftel as well as scheduled outages and any outages closed in the last 48 hours. Times are in WST unless otherwise specified.

Current Outages
Ticket # States Start date/time Expected close date/time Outage desc.
9824 NAT 08-Aug-2013 18:25 (EST) 08-Aug-2013 20:00 (EST) Severe Packet Loss
Description:
Due to an unknown fault we are experiencing severe packet loss. Customers may experience service disruptions/performance degradation and/or authentication issues. Engineers are investigating the issue.
Entered Date/Time: 08-Aug-2013 17:16 (EST)
Details:
Services in Sydney and Brisbane are now starting to come back online. Engineers are still working to bring the services back online in other areas.
Entered Date/Time: 08-Aug-2013 19:14 (EST)
Details:
Engineers identified fault with the core router and has been fixed. Services should be coming back to normal now. The cause of the issue is still under investigation.
Entered Date/Time: 09-Aug-2013 05:02 (EST)
Details:
Packet loss issues should now be resolved however there still may be some routing related issues are still in the process of being resolved
9823 NAT 08-Aug-2013 18:25 (EST) 08-Aug-2013 20:00 (EST) Fault - Severe Packet Loss
Description:
Due to an unknown fault we are experiencing severe packet loss. Customers may experience service disruptions/performance degradation and/or authentication issues. Engineers are investigating the issue.
9822 SA 03-Aug-2013 11:00 (EST) 08-Aug-2013 14:00 (EST) SA Telstra ADSL service Disruption in ARDROSSAN
Description:
Due to Supplier fault ADSL services in ARDROSSAN area are experiencing packet loss and random dropouts. Fault has been identified by the supplier and technicians are fixing this. Currently no ETA has been released. Eftel apologies for any inconvenience caused.

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 Post subject: Re: Unknown Fault
PostPosted: Fri Aug 09, 2013 2:47 pm 
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Joined: Fri Jun 25, 2004 8:06 pm
Posts: 14323
Location: Far outer West of Snake Valley in Vic.
Exchange/Suburb: Snake Valley
State: Vic
From Eftel:

Quote:
Entered Date/Time: 09-Aug-2013 10:05 (EST)
Details:
11.15 AM Engineers rectified issue with IP transit. Routing are now back to normal, all issues related to the outage yesterday are expected to be resolved.
Entered Date/Time: 09-Aug-2013 12:08 (EST)
Details:
Set status to: "COMPLETE"
Entered Date/Time: 09-Aug-2013 12:08 (EST)
Details:
Set status to: "CLOSED"

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 Post subject: Re: Unknown Fault
PostPosted: Thu Aug 15, 2013 11:28 am 
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Joined: Fri Jun 25, 2004 8:06 pm
Posts: 14323
Location: Far outer West of Snake Valley in Vic.
Exchange/Suburb: Snake Valley
State: Vic
Some members are still having issues possibly related to this outage.

Please follow up here --> viewtopic.php?f=41&t=17801&start=0

There is a link in there to the Whirlpool thread about it.

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