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 Post subject: Usage Meter in Victoria
PostPosted: Thu Mar 01, 2007 6:59 pm 
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Joined: Thu Mar 16, 2006 10:39 am
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Location: Penrith NSW
We've had a major outage with our Netflow server in Victoria. This should not affect services other than the usage meter.

Unfortunately this means that usage won't be recorded in a timely fashion and Victorian clients will be unable to check their usage. We do however, expect to retrieve all usage during the outage.

We apologise for the inconvenience and are working to resolve the issues as soon as possible.


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PostPosted: Fri Mar 02, 2007 9:03 am 
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Location: Penrith NSW
Unfortunately multiple and lengthy attempts to repair the database problem failed. We have had to restore the netflow data from a backup. We are currently loading yesterdays data into the database and normal operation should resume in about 2 hours.


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 Post subject:
PostPosted: Fri Mar 02, 2007 12:09 pm 
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Location: Penrith NSW
Victoria should be back to normal operation now.

Unfortunately NSW netflow has also had a major issue that requires onsite attendence. A network tech is on his way to the POP to resolve the problem.


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 Post subject:
PostPosted: Fri Mar 02, 2007 10:35 pm 
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Location: Penrith NSW
We have taken the Victorian usage meter offline after 11:30 this evening. Its database needs an index rebuild as its performance is below par at the moment. We expect it to be back up and running by morning.

Note that data is still being counted, but will not appear until the morning.

We apologise for the inconvenience.


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