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PostPosted: Mon Nov 27, 2006 5:51 pm 
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Joined: Mon Aug 28, 2006 11:11 am
Posts: 1393
Location: Perth
Exchange/Suburb: 1111
State: WA
aaNet will soon be providing ADSL customers who have specific needs with the ability to opt out of the proxy server. The following is some preliminary information regarding this option.

There are some prerequisites that must be met before we will consider your request to bypass the proxy server.

1. You must have made serious efforts to resolve issues that you consider to be proxy server related, prior to requesting a bypass. These efforts must have been via email to aaNet Support. Please note your task number(s) for future reference.

2. Should the issue not be able to be resolved, you will be required to send an email to a proxy-opt-out address. In it, you will be required to note the task numbers of your discussions with aaNet Support, as well as your ADSL telephone number.

3. aaNet Support will process your request, your IP Address will be changed to one that does not pass via the proxy server. (Please note, for technical reasons IP-ranges like /29s are not able to be offered via the proxy server bypass system.)

Further detailed information will be posted within the next few days.

Regards,
aaNet Communications


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