aaNet Support Forum

Hi all,

this forum is getting pretty hard for our customers to find relevant information on at the moment with so many threads.

I would like to know your views on cleaning it up a bit? What do you all think?

Definitely!!!!!

By the way, I might as well formally mention it, it would be great to use the same mod as the Netcomm site (their forum is CRAP however) where you can have sub-sections, effectively allowing you to drill down to make the whole thing clearer, but yes the threads also need looking at....

Is there a way to archive old posts so that they are seperate from those we wish to keep active but still available to search through?

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Ciao for now

Try something new, come Dragon Boat Racing with The Gold Coast Dragons

One way to really clean it up would be to break the gaming forum completely from this one

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JBlog

i created this poll a while ago

http://forums.aanet.com.au/viewtopic.ph ... highlight=

maybe at the time , there wasn't as many threads .. but now i think we need it

Agreed. The mode suggested by Caff sounds like a good idea. We could split into sub-sections and also have some sort of archiving. For example, move old topics from Service Problems - VIC to Service Problems - VIC (Archived).

Somthing along the lines of:




Thoughts?

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Beer - The Breakfast of Champions!!!
Firefly: 80-na5tee -- Skype: na5tee

Exactly how would these threads be culled? Everything before a certain date? There is still a lot of good information around. Remember people SEARCH and look at the timestamp, don't post in old threads.

Perhaps instead of culling, just lock threads that have not been used in say, 30 days? That way the information is preserved, but it prevents people posting their problem in a thread that only has slight significance to them.

Or you could implement a scheme where all thread that are 30 days old and have not been posted in just get automatically deleted.

I would prefer if the threads remained intact, but that's just me.

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s vy"o %y! kvs}yx

Cleaning the place up sounds good.
I can relate to finding it a bit hard to find information when I first came here.
Na5tee's/Caffs idea sounds well based.
Also, it might be an idea to sticky threads where good questions are answered or create easier access to them. Perhaps a type of system...

Reports>
Reports Solved>

An idea, anyhow.

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- 8000/TR2

i say we need netcomm's layout, no archiving needed (its no different to older threads going on to other pages, so leave it do that) and no deleting posts - it will be tooo hard to draw the line at whats good to keep and what's not.

Looks good on paper, hopefully it looks good in practise as well.

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QUEENSLANDER!!!!

A list of forums with postings in the last 24 hours would help a lot.
The title would be "Todays Posts"

I dont know why everyone blames the game section.

The "anything goes" section is far more full of crap than the games section.
The games section forms a part of a service aanet offers, the "anything goes" section of late has been nothing more
than a flood of junk to build peoples post counts.

That said, there is no need for people to be looking there for notices.

As long as the Service issues threads and important notice threads are clean, thats all that matters for relevant info.

Correct.

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s vy"o %y! kvs}yx

The "Anything Goes" section seems somewhat disjointed.

There's lots of fairly inane stuff which I don't bother much with but I know it amuses others and that's no problem. However not sure that all of that needs to be archived.

The problem as I see it is that matters initiated in "Important Notices" get dumped into "Anything Goes" probably because there doesn't appear to be an appropriate section for them eg. recent discussions on 1500SP and the proposed 512SP plans.

Not sure what the answer is, just raising the issue!

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Who discovered the very first TRANGLE?
..on aaNet ageism is a dirty word..

I think that certain sections can be set to auto cull once a thread has aged. Maybe this could be used for the Anything Goes section to reduce its size.

Andy

PS. Netcomm SubSection mod looks good too, although it will require more vigilant moderation to shift misplaced posts.

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aaNet 8Mbit - syncing at 7008/384

Good time to re-think the sections as well perhaps? I was thinking recently we are obviously keen to keep the service issues sections clean, however when the problem has yet to be determined there is no 'general connections' type of section so unless we can pin it down to a modem or network issue there is nowhere else for them to post....

This has been on my mind for a while, but I also think that the Service Problems sections should be bumped up the index page, to be just under the announcements section, instead of stuck under the Troubleshooting section.

Also, if threads do get culled what happens to post counts?

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s vy"o %y! kvs}yx

Caff's subforum idea is very good, and is used a lot.

A lot of forums with heavy use, use this tactic.



We can get a mod for it, or we can wait a month or two for phpbb olympus to come out (suposing, aaNet is willing to upgrade) which has this feature (subforums) built into it.

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™§tÄrÇrăt-MÄztêr™

Sub-forums ala Netcomm would be good, particularly with Service Probs - now having a few more states.

Also, might allow us to have a "Mazz's ramblings" sub forum off anything goes!

Yes a clean up and perhaps a policy that certain forums threads are purged if not used for > 1 month.
It would be great if phpbb had an option to automatically do this.

Cateorising the forum is a great idea, just getting the right heirachy will be tricky.

One thing I find, is that whn I search I get lots of stuff I don't want, because usually I'm searching for the answer to a tech issue, or a service issue. So an easy way of searching sub forum hierachies would be good.

The idea of moving the anouncements & outage anouncements together is not so important...... provided aanet reps actually post outage updates (soonet than later when they occur) to the aanet outage area. These areas should be read only.

That way those aanet customers that dont want to plough through the forum when there are issues can just go the anouncements area and find an aanet view of the situation, rather that trolling through many user comments that often don't help internet newbies.

Above all please remember that aanet has customers that are internet regualars and experts through to absolute internet newbies.

The main page might also have forums at a top level rather than under helpdesk.

Rob

Just on the overall content of the forum, when are S.A. and W.A. going to get their own "Service Problems" categories?

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Regards, David.
Knowledge is a measure of how many answers you have, intelligence is a measure of how many questions you have.

A suggestion. Delete any irrelvant (to aaNet ADSL) posts that are dead, and / or resolved. Unless, of course - they point out a common issue and resolution for it...for which you could make a list of in a sticky or stickies (Before you pick up that phone....).

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egn insurgency mod admin
http://www.egn.com.au

This is done guys.. I am slow but I get there.. thanks for you feedback

IMHO, old threads that are NOT relevant anymore should be DELETED,
there are far too many old threads on these boards.
maybe threads that relate to service issues could be archived somehow